Privacy Policy

TechnicalGuider ("we," "us," "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://technicalguider.com or use our services.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information You Provide

We collect information you voluntarily provide when you:

• Fill contact or inquiry forms
• Subscribe to newsletters
• Purchase our services
• Engage with our support team
• Schedule consultations

This may include: full name, email address, phone number, company name, GST number, billing address, and payment details (processed securely via Razorpay — we do not store card numbers).

1.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address, browser type and version, operating system
• Device identifiers, screen resolution, language preferences
• Pages visited, time spent, referring URLs, click patterns
• Timestamps of access
• Cookies and similar tracking technologies

1.3 Third-Party Authentication Data

If you sign in using Google OAuth or other third-party services, we receive basic profile information (name, email, profile picture) as authorized by you.

2. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain our services
• Process transactions and send invoices/receipts
• Communicate about service updates, security alerts, and support
• Send marketing communications (only with your consent — opt-out anytime)
• Improve our website, products, and services through analytics
• Detect, prevent, and address technical issues, fraud, and security threats
• Comply with legal obligations under Indian and international law
• Enforce our Terms of Service

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area, our legal basis includes:

• Consent — for marketing communications and optional cookies
• Contract — to fulfill our service agreement with you
• Legal obligation — for tax, regulatory, and compliance requirements
• Legitimate interests — to operate, secure, and improve our business

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Categories include:

• Essential cookies — required for site functionality (session, security)
• Performance cookies — Google Analytics for usage statistics
• Functional cookies — preferences, language, region
• Advertising cookies — Google AdSense, Meta Pixel, retargeting

Third-Party Advertising Disclosures

Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to our website or other websites.

Google's use of advertising cookies enables it and its partners to serve ads to users based on their visit to our sites and/or other sites on the Internet.

Users may opt out of personalized advertising by visiting Google Ads Settings at https://www.google.com/settings/ads.

For more details, see our Cookie Policy.

5. Third-Party Services We Use

We integrate with the following third-party services that may receive your data:

• Google Workspace, Google Analytics, Google Ads, Google AdSense
• Meta Pixel and Meta Conversions API
• Razorpay (payment processing)
• Hostinger (web hosting and email)
• WhatsApp Business API (customer communication)
• n8n (workflow automation)
• Anthropic Claude API (AI services)

Each third party has its own privacy policy governing their data handling.

6. Data Sharing and Disclosure

We do not sell your personal information.

We may share information with:

• Service providers (sub-processors) — vendors who help us operate (hosting, payments, analytics)
• Legal authorities — when required by law, court order, or to protect our rights
• Business transfers — in the event of a merger, acquisition, or sale of assets
• With your consent — for any other purpose disclosed at the time of collection

7. Data Retention

We retain personal information only as long as necessary for the purposes described above, or as required by law:

• Account data — for the life of your account plus 7 years (Indian tax law)
• Transaction records — 7 years (statutory requirement)
• Marketing data — until you unsubscribe or withdraw consent
• Analytics data — typically 26 months (Google Analytics default)
• Support communications — 3 years from last contact

8. Data Security

We implement industry-standard security measures including:

• HTTPS/TLS encryption for data in transit
• Encrypted storage for sensitive data at rest
• Access controls and authentication
• Regular security reviews and updates

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

9. Your Rights

You have the right to:

• Access — request a copy of your personal data
• Rectification — correct inaccurate or incomplete data
• Erasure — request deletion of your data (subject to legal retention)
• Restriction — limit how we process your data
• Portability — receive your data in machine-readable format
• Objection — object to processing for marketing
• Withdraw consent — at any time, where consent is the basis

To exercise these rights, email hello@technicalguider.com. We respond within 30 days.

10. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us for immediate deletion.

11. International Data Transfers

We are based in India. If you access our services from outside India, your information may be transferred to, stored, and processed in India. By using our services, you consent to such transfer. We use appropriate safeguards for cross-border transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date reflects the most recent revision. Material changes will be communicated via email or website notice. Continued use of our services after changes constitutes acceptance.

13. Contact Information

For questions, concerns, or to exercise your rights:

14. Grievance Officer

In accordance with India's Information Technology Rules, 2021 and the Digital Personal Data Protection Act, 2023: