TechnicalGuider (“TechnicalGuider”, “we”, “us”, “our”) is a New Delhi-based software development, automation and performance-marketing business. We build mobile apps, web apps and custom business software, automate sales and support on WhatsApp, and manage Meta and Google Ads for businesses across India and for select clients in the US, Singapore and the UAE.
This Privacy Policy explains how we collect, use, store, share and protect personal data when you:
- visit technicalguider.com or any of its pages (the “Website”);
- contact us by WhatsApp, phone, email or through a form on the Website;
- engage us for services, including app and software development, WhatsApp automation, AI agents and workflow automation, and Meta and Google Ads management (the “Services”); or
- use our products, including Daily Stock (opens in a new tab) (formerly Stock Up) and GoStock (the “Products”).
Where a product publishes its own privacy policy (for example, Hisab Time at hisabtime.com (opens in a new tab) or Kaam Time at kaamtime.com (opens in a new tab)), that policy applies to that product.
For personal data we process for our own purposes as described here, we are the “Data Fiduciary” under the Digital Personal Data Protection Act, 2023 (the “DPDP Act”). This policy is published under the Information Technology Act, 2000 and the rules made under it, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and under the DPDP Act and the Digital Personal Data Protection Rules, 2025, as they come into force.
Defined terms
- Personal data
- Any data about an individual who can be identified by or in relation to that data, such as a name, a phone number or an email address.
- Data Principal
- The individual the personal data relates to. When you contact us, that is you.
- Data Fiduciary
- The person or business that decides why and how personal data is processed. For the data in this policy, that is TechnicalGuider.
Data you give us
- Contact details: name, phone or WhatsApp number, email address, business name and city.
- Project details: what you want built, automated or advertised, requirements, budgets, timelines, and any files, screenshots or links you choose to share.
- Billing details: legal or business name, billing address, GSTIN and, where required for tax purposes, PAN.
- Communications: messages, voice notes, emails, call notes and meeting notes.
- Access you grant: where a Service needs it, you may give us access to accounts such as Meta Business Manager, Google Ads, a server, a domain or an app-store developer account. Where a platform has its own way to share access, such as partner or user access, we use it instead of asking for your password. We never ask for OTPs, UPI PINs or card details.
Data collected automatically
- Technical data your browser sends to any website: IP address, device and browser type, operating system, language, referring page, pages viewed, and the date and time of the visit.
- Interaction events, only where analytics or advertising tags are active: for example a page view, scroll depth, or which button or form was used. These record that an action happened, never what you typed into a form. As at the date above, no analytics or advertising tags are active on the Website (see our Cookie Policy).
- Small items in your browser’s session storage that remember things like whether you have already seen our intro animation in this visit, and which page or campaign link brought you to the Website. They are deleted when you close the tab, and only the campaign source is ever sent to us, inside a brief you choose to send. See our Cookie Policy.
- With a brief you send from a form on the Website: the page you sent it from; the page, site and campaign link (such as utm tags, gclid or fbclid) that brought you to the Website in that visit; your IP address; your browser and device type; your browser’s time zone, language and screen size; and how long the form took to fill in. We use these to reply in context, to see which pages and campaigns bring enquiries, and to spot spam and abuse.
Data from third parties
- Campaign data from advertising platforms when you interact with an ad for TechnicalGuider (for example, which ad you clicked).
- Details you submit through a Meta or Google lead form for TechnicalGuider.
- Publicly available business information, such as your website, social profiles or Google Business Profile, when we prepare an audit or a quote you have asked for.
What we do not collect
We do not ask for card numbers, banking passwords, UPI PINs or OTPs on the Website or in our forms. Where we accept online payments, they are processed by a payment gateway (such as Razorpay) on its own secure pages, and we receive a confirmation of payment, not your card or bank details.
The project forms on the Website turn your answers into a brief. Until you press Send, nothing you type leaves your browser. When you press Send (or choose to email or copy the brief), two things happen together: a copy of the brief is saved on our own server, so our team has it even if the WhatsApp message or email is never sent, and WhatsApp, or your email app, opens with the same message pre-filled. Messages you then send from WhatsApp or email are also handled under this policy, and WhatsApp’s or your email provider’s terms apply to how they are transmitted.
- Step 1 · On our websiteYou fill in the briefUntil you press Send, your answers stay in your own browser.
- Step 2 · You press SendWe save a copy, WhatsApp opensYour brief is saved on our server for our team, and the message is ready in WhatsApp or email.
- Step 3 · In your appYou send the messageIt reaches us on WhatsApp or email too, and the conversation carries on there.
Our server: the saved copy holds your answers, your contact details, the page and campaign link it came from, your IP address and your device type. It is kept on our own server, hosted with Hostinger in India, and only our staff can open it, behind a login.
- Why we keep it: to reply to you, to keep track of who is waiting for an answer, and to see which pages and campaigns bring enquiries. We also use the IP address, device details and timing to spot spam and abuse of our forms. The basis is your consent, and a legitimate use because you chose to send us the brief for this purpose (see section 4).
- Who can see it: only TechnicalGuider staff who handle enquiries, each signing in with their own account. We don’t share it with anyone else, except as described in section 6.
- How long we keep it: as set out in section 8: up to 3 years from our last contact if the enquiry does not become a project, or for as long as tax and accounting laws require if it does.
- Your rights: you can ask us to see, correct or delete the saved copy at any time, even if you never sent the WhatsApp message or email (see section 10).
While you fill in a form, your unsent answers (never your name, number or email) are kept in your browser’s session storage, so reloading the page doesn’t wipe them. They are cleared when you send the brief, when you clear the form, or when you close the tab.
We use personal data only for the purposes below.
| Purpose | Basis |
|---|---|
| Replying to your enquiry and preparing a scope, audit or quote | Your consent, and a legitimate use where you have voluntarily shared your details for that purpose (section 7(a) of the DPDP Act) |
| Delivering the Services and Products, onboarding and support | Your consent, and the engagement you have asked us to carry out |
| Invoicing, GST and tax filings, accounting and record-keeping | Compliance with law, a legitimate use under section 7 of the DPDP Act |
| Security, fraud prevention and keeping systems running | Legitimate uses permitted by law, and our duty to keep reasonable security safeguards |
| Measuring and improving the Website and our own advertising | Your consent, where the law requires it |
| Sending updates or offers | Only with your consent. You can opt out at any time |
When we rely on consent, we ask for it in clear language, for a specific purpose. You can withdraw it at any time, as easily as you gave it (see section 10). Withdrawal does not affect processing already carried out, but we may be unable to continue a Service that depends on that data.
If you are in the European Economic Area or the United Kingdom, our legal bases under the GDPR are consent, performance of a contract, compliance with a legal obligation, and our legitimate interests in running and securing our business.
When you engage us to build or operate software, WhatsApp automation, CRMs, AI agents or ad tracking (such as the Meta Conversions API) that processes personal data of your customers, leads or staff, you are the Data Fiduciary for that data and we act as your Data Processor.
We process that data only to deliver the Services, on your instructions and under our agreement with you, and we keep it confidential and secure.
You are responsible for having a lawful basis for that processing, including valid opt-ins for WhatsApp messages, consent for ad tracking where required, and the notices your customers must receive.
Systems we launch for you run on servers in your name or under your control. At the end of an engagement, we hand over the data and access, and delete any copies we hold unless you ask us to keep them or the law requires us to.
We do not sell or rent personal data.
We share personal data only:
- with service providers that help us operate, under confidentiality and only for the service they provide to us;
- with platforms you ask us to work on for you, such as Meta, Google, app stores and payment gateways, to the extent needed to deliver the Services;
- with government authorities, courts or law enforcement where the law requires it, or to protect our rights, our users or the public;
- in connection with a merger, acquisition, restructuring or sale of assets, subject to protections no less than this policy; and
- with your consent, for any other purpose disclosed to you at the time.
Service providers we use as at the date above:
- Hosting, servers and email: Hostinger, including the server in India that keeps the copies of briefs sent from our forms
- Website fonts: Google Fonts (your browser requests font files from Google’s servers)
- Video: YouTube, in privacy-enhanced mode, for client review videos
- Messaging: WhatsApp, operated by Meta Platforms, including the WhatsApp Business Platform
- Payments: your bank or UPI app, or a payment gateway such as Razorpay when you pay an invoice online
- Workflow automation and AI: n8n, and AI model providers such as OpenAI, Google (Gemini) and Anthropic (Claude), where used to deliver a Service or in our own operations
- Analytics and advertising: our pages include a Google Tag Manager loader, with no tags switched on as at the date above. Google Analytics, Google Ads, the Meta Pixel and the Meta Conversions API are prepared but not active, and our Cookie Policy will list them before any is switched on.
Each provider handles data under its own terms and privacy policy.
We are based in India and process personal data mainly in India. Some of our service providers (for example Google, Meta and AI model providers) may process data in other countries. We transfer personal data outside India only as permitted under the DPDP Act and any restrictions notified by the Government of India. If you contact us from outside India, your data will be processed in India.
| Data | How long we keep it |
|---|---|
| Enquiries that do not become projects, including briefs saved from our website forms with the details sent with them, and support conversations | Up to 3 years from our last contact |
| Client, contract, invoice and payment records | For as long as Indian tax, GST and accounting laws require |
| Marketing consent records | Until you withdraw consent, and afterwards only as long as needed to show we respected your choice |
| Analytics data, once analytics is switched on | Up to 26 months |
| Security and access logs | For the period required by applicable law |
| Data we process for clients (section 5) | As instructed by the client and our agreement |
When a retention period ends, or the purpose is served and you withdraw consent, we delete or anonymise the data unless the law requires us to keep it.
We use reasonable security practices and procedures, including:
- HTTPS/TLS encryption on the Website and on the apps we launch;
- access limited to the people who need it, with authentication, including a separate sign-in for each team member on the system that holds the briefs sent from our forms;
- firewall protection on servers we run, and nightly backups;
- regular updates and security reviews; and
- confidentiality obligations for our team and service providers.
No method of storage or transmission is completely secure, and we cannot promise absolute security. If a personal data breach occurs, we will notify the Data Protection Board of India and the affected individuals as required under the DPDP Act and Rules, and report to CERT-In where required.
Under the DPDP Act, you have the right to:
- obtain a summary of the personal data we process about you and the processing activities, and the identities of others we have shared it with;
- have inaccurate or incomplete data corrected, completed or updated;
- have your data erased when it is no longer needed for the purpose it was collected for, unless the law requires us to keep it;
- withdraw consent at any time;
- nominate another person to exercise your rights in the event of your death or incapacity; and
- have your grievances redressed by us (section 14) and, after that, approach the Data Protection Board of India.
If you are in the European Economic Area or the United Kingdom, you also have the rights to restrict or object to processing, and to data portability.
How to make a request
Email hello@technicalguider.com with the subject “Privacy request”, from the email address or number you used with us. We may ask you to verify your identity. We respond within 30 days.
Your duties
Under the DPDP Act, you must provide authentic information, must not impersonate anyone, and must not file false or frivolous grievances.
The Website, Services and Products are meant for businesses and adults. We do not knowingly collect personal data from anyone under 18, and we do not track or target advertising at children. If you believe a child has shared personal data with us, contact us and we will delete it.
We send marketing messages only with your consent, and we follow WhatsApp’s opt-in rules for our own messages. You can opt out at any time by replying “STOP” on WhatsApp, using the unsubscribe link in an email, or writing to hello@technicalguider.com.
The Website links to services such as WhatsApp, YouTube, our Google Business Profile and hisabtime.com (opens in a new tab). Their own privacy policies apply when you use them.
In accordance with the Information Technology Act, 2000 and the rules made under it, the DPDP Act, 2023 and the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer is:
Grievance Officer
IT Act, 2000 DPDP Act, 2023
Shivam Gupta
Founder, TechnicalGuider
New Delhi, India
- Emailhello@technicalguider.comSubject line: “Grievance”
- Phone+91 96549 28232Mon–Sat, 10 AM–7 PM IST
- Day 0You write to usBy email with the subject “Grievance”, or by phone.
- Within 24 hoursWe acknowledge itYou get a reply confirming we have received it.
- Within 15 daysWe resolve itWe tell you what we did, and why.
These timelines follow the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and sit within the limits set by the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Rules, 2025.
We may update this policy from time to time. The “Last updated” date at the top shows the latest version. If we make a material change, we will show a notice on the Website, and where a change needs fresh consent, we will ask for it.
TechnicalGuider New Delhi, India hello@technicalguider.com +91 96549 28232 Mon–Sat, 10 AM–7 PM IST