TechnicalGuider provides digital services and software products. We do not ship physical goods. This policy outlines how our services are delivered to clients.
1. Nature of Our Services
All TechnicalGuider products and services are delivered digitally. This includes:
- SaaS subscriptions (TG Revenue Engine, Stock Up, etc.)
- Custom software development projects
- Marketing automation workflows
- AI agents and integrations
- Consultation services
No physical product is shipped at any time.
2. Delivery Timelines
SaaS Subscriptions
Upon successful payment via Razorpay or another approved gateway, account access credentials are sent to your registered email within:
- Standard delivery: Immediately (within 5 minutes)
- Account setup complete: Within 24 hours
Custom Software Projects
Custom development projects follow the timeline agreed in your project proposal or contract. Typical durations:
- Small integrations: 1–2 weeks
- Custom CRM builds: 4–8 weeks
- Enterprise platforms: 8–16 weeks
Milestone deliveries occur as defined in your project plan.
Marketing Services
- Setup phase: 5–7 business days from kickoff
- Ongoing service: Continuous delivery per service agreement
Consultations
Scheduled consultations occur at the agreed date and time. Calendar invites and meeting links are sent within 1 hour of booking confirmation.
3. Delivery Method
All deliveries occur via:
- Email — credentials, invoices, deliverables, links
- Dashboard access — for SaaS products
- Cloud storage (Google Drive, Notion) — for documentation and assets
- WhatsApp — for credentials of WhatsApp-based products
- Video conferencing (Google Meet, Zoom) — for consultations and training
We do not ship via courier, post, or any physical delivery method.
4. Failed Delivery Resolution
If you do not receive your delivery within the timelines above:
- Check your spam/junk email folder
- Verify the email address on your order
- Email hello@technicalguider.com with subject: "Delivery Issue — [Order Number]"
- Call +91 96549 28232 during business hours
We resolve delivery issues within 24 hours of being notified.
5. International Delivery
As all services are digital, we deliver globally without restrictions. Clients in any country may use our products subject to applicable local laws.
6. Service Activation
For SaaS products, service activation is automatic upon successful payment confirmation from the payment gateway. If you experience activation issues:
- Wait 30 minutes (sometimes confirmation is delayed by the gateway)
- Check spam folder for credentials email
- Contact us at hello@technicalguider.com
7. Contact for Delivery Issues
Email: hello@technicalguider.com
Phone: +91 96549 28232
Business Hours: Monday to Saturday, 10 AM – 7 PM IST
Response Time: Within 24 hours
This Shipping & Delivery Policy is provided in compliance with Razorpay merchant requirements and Indian e-commerce regulations.