Technical Guider is a New Delhi-based software development, automation and performance-marketing business that provides digital services and software products only. We do not ship physical goods, and no courier, postal or shipping charges apply.
How work reaches you
- Working builds on your phone
- Your server and domain
- Google Play and the App Store
- Your WhatsApp Business number
- Your own ad accounts
- Email, WhatsApp and shared folders
Courier or postNot used
| Service or product | How it is delivered |
|---|---|
| App and software development | Working builds shared to your phone or browser during the project; the final version deployed on your server and domain; mobile apps submitted to Google Play and the Apple App Store under your developer accounts; source code, documentation, data and access handed over to you |
| WhatsApp automation and AI agents | Configured and deployed on your WhatsApp Business Platform number (directly or through a BSP), connected to your CRM, Google Sheets or payment gateway as agreed; flows and message templates documented and handed over |
| Meta and Google Ads management | Campaigns set up and run in your ad accounts; creative and copy shared for approval by email, WhatsApp or a shared folder; reports shared at the frequency agreed in your Project Document |
| Products (Daily Stock, GoStock) | Access details shared by email or WhatsApp once onboarding and payment are complete |
| Hisab Time | Online through hisabtime.com (opens in a new tab); Android app coming soon |
| Kaam Time | Online through kaamtime.com (opens in a new tab), with a 14-day free trial |
| Audits and consultations | On a video call, by phone or on WhatsApp; written findings shared by email or WhatsApp |
Timelines are agreed in writing in the Project Document for each engagement, with milestones where relevant (see our Terms of Service, section 4).
Dates depend on timely inputs, approvals and payments from you, and on third-party processes we don’t control, such as Apple and Google app review, Meta ad and message-template review, payment-gateway activation, and domain or DNS changes. Delays from these extend the timeline accordingly.
A deliverable is delivered when we share it through the agreed channel or deploy it to the agreed environment. Acceptance is described in section 4.5 of our Terms of Service.
We work with businesses across India, from the metros to Tier-2 and Tier-3 cities, and with select clients in the US, Singapore and the UAE. Because delivery is digital, location does not change how we deliver, subject to applicable laws.
- Check the obvious firstLook in your spam or junk folder, and confirm the email address and WhatsApp number you gave us.
- Tell usEmail hello@technicalguider.com with the subject “Delivery: [project or invoice number]”, or call +91 96549 28232, Mon–Sat, 10 AM–7 PM IST.
- We sort it outWe reply within 24 hours on business days and work to resolve the issue promptly.
RefundsAll payments to Technical Guider are final and non-refundable, except under our ₹499 delivery promise and where a refund is required by applicable law.
Delivery issues are resolved by delivering or correcting the work, not by refunds. See our Refund & Cancellation Policy.
Grievance Officer
IT Act, 2000 DPDP Act, 2023
Shivam Gupta
Founder, Technical Guider
New Delhi, India
- Emailhello@technicalguider.comSubject line: “Grievance”
- Phone+91 96549 28232Mon–Sat, 10 AM–7 PM IST
- Day 0You write to usBy email with the subject “Grievance”, or by phone.
- Within 24 hoursWe acknowledge itYou get a reply confirming we have received it.
- Within 15 daysWe resolve itWe tell you what we did, and why.
These timelines follow the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and sit within the limits set by the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Rules, 2025.