These Terms of Service (“Terms”) govern your use of technicalguider.com (the “Website”) and of the services and products provided by Technical Guider (“Technical Guider”, “we”, “us”, “our”). Technical Guider is a New Delhi-based software development, automation and performance-marketing business: we build apps and business software, automate sales and support on WhatsApp, and manage Meta and Google Ads.
You accept these Terms when you use the Website, accept a proposal, scope or quote from us, or make a payment to us. If you accept on behalf of a business, you confirm that you are authorised to bind it, and “you” means that business.
Your agreement with us consists of: (a) the written scope, proposal, quote or order for a specific engagement (the “Project Document”); (b) these Terms; and (c) our Privacy Policy, Refund & Cancellation Policy, Shipping & Delivery Policy, Cookie Policy and Disclaimer (together, the “Agreement”). If the Project Document conflicts with these Terms, the Project Document prevails for that engagement.
Contracts formed electronically, including acceptance by email or WhatsApp, are valid and binding under section 10A of the Information Technology Act, 2000.
Defined terms
- Project Document
- The written scope, proposal, quote or order for one engagement: what we will deliver, by when, and for how much.
- Agreement
- The Project Document, these Terms and our policies, read together.
- Services
- The work we do for you: software, WhatsApp automation, AI agents and workflows, ads management, and related audits, support and maintenance.
- Products
- Software we build and run ourselves and license to you, currently Daily Stock (formerly Stock Up) and GoStock.
You must be at least 18 years old and competent to contract under the Indian Contract Act, 1872. Our Services are intended for business use.
Services
(a) App and software development: mobile apps, web apps and customer portals, custom business software, CRMs, dashboards, internal tools, backends and integrations; (b) WhatsApp automation: AI sales agents, multi-stage workflows, CRM integration, in-chat payments and broadcast campaigns on Meta’s WhatsApp Business Platform, directly or through a Business Solution Provider (“BSP”); (c) AI agents and workflow automation; (d) performance marketing: Meta Ads (Facebook and Instagram) and Google Ads management; and (e) related audits, consultation, support and maintenance (together, the “Services”).
Products
Software products we build and run, currently Daily Stock (opens in a new tab) (formerly Stock Up) and GoStock, provided on a subscription or licence basis as quoted. Hisab Time and Kaam Time may be governed by their own terms, published at hisabtime.com (opens in a new tab) and kaamtime.com (opens in a new tab).
We may update the Website and improve our Products. We will not reduce what has been agreed in a Project Document without your agreement.
- Clause 4.1Written scope firstScope, deliverables, timeline, fees and payment schedule, agreed in writing.
- Clause 4.2You approve screensApproved designs become part of the scope.
- Clauses 4.3–4.4We buildChanges are quoted separately and start only after your written approval.
- Clause 4.5You acceptIn writing, or by using it in your live business.
- Clause 10.2We hand overSource code, data and access, once paid in full.
Written scope first
Before work starts, we agree in writing the scope, deliverables, timeline, fees and payment schedule.
Design approval
For apps and software, we share screens for your approval before development. Approved designs form part of the scope.
Changes
Anything outside the agreed scope is a change request. We will quote it separately, and it may change the timeline. We start change requests only after your written approval.
Timelines
Timelines are estimates that depend on timely inputs, content, approvals and payments from you, and on third-party reviews and approvals (for example, Apple and Google app review, Meta ad and template review, and domain and DNS changes). Delays caused by any of these extend the timeline accordingly.
Acceptance
A deliverable or milestone is accepted when you approve it in writing (including by email or WhatsApp) or when you start using it in your live business.
Your responsibilities
You will: (a) provide accurate information, content, access and decisions on time; (b) make sure you have the rights to all content you give us, such as logos, images, product data and customer lists; (c) comply with the laws that apply to your business, including tax, consumer protection, advertising and data protection laws for your customers’ data; and (d) comply with the policies of the platforms you use.
Our work often runs on third-party platforms, including Meta (Facebook, Instagram and the WhatsApp Business Platform), Google (Google Ads, Google Play), Apple (App Store), payment gateways (such as Razorpay and Stripe), hosting providers and AI model providers. Their terms, review processes, pricing and enforcement decisions (including rejections, restrictions and account suspensions) are outside our control.
Third-party costs, including ad spend, WhatsApp messaging charges, BSP fees, hosting, domains, SSL or security tools where paid, API and AI credits, SMS and email credits, app-store developer fees and software licences, are separate from our fees. You pay them directly to the provider, or reimburse us at actual cost, as stated in the Project Document.
Technical Guider is an independent business and is not affiliated with, endorsed or sponsored by Meta, Google, Apple or any other platform named on the Website, unless we say so explicitly.
Ad spend is paid by you directly to Meta, Google or the relevant platform, and is governed by that platform’s terms.
Campaigns run in ad accounts that you own, or that we set up for you and hand over, as stated in the Project Document. You approve offers and creative before they run, and you are responsible for the truth of claims made about your products and services and for compliance with applicable advertising law and codes, including the ASCI Code.
We do not guarantee ad approval, delivery, reach, leads, sales, cost per lead or return on ad spend.
Ads management fees are billed monthly in advance unless the Project Document says otherwise. There is no long-term lock-in: either party may end ads management with 15 days’ written notice. Fees for the current billing period are not refunded.
WhatsApp automation is built on Meta’s WhatsApp Business Platform. You must comply with WhatsApp’s Business Messaging and Commerce Policies, collect opt-ins before messaging customers, and use approved message templates where required.
Meta controls template approvals, number quality ratings, messaging limits and account restrictions. We design flows to follow WhatsApp’s rules, but we cannot guarantee approvals or prevent enforcement action by Meta.
AI agents reply using the information and instructions you provide. You are responsible for reviewing that information, and for the prices, offers and policies the agent communicates on your behalf.
Fees are in Indian Rupees (INR) unless the Project Document states otherwise. GST and other applicable taxes are charged in addition unless stated.
Payment schedules (for example an advance, milestones or monthly fees) are set out in the Project Document. Invoices are payable by the due date shown on them.
We may charge interest on overdue amounts at the rate stated in the Project Document or on the invoice, and we may pause work until overdue invoices are paid. A pause caused by late payment extends the timeline and does not entitle you to additional services.
Subscription and licence fees for Products are billed in advance for each billing period and renew automatically unless cancelled before the next renewal.
Payment safety
We will only ask you to pay into the account shown on our official invoice, or through our payment gateway. If anyone asks you to pay elsewhere in our name, verify with us on +91 96549 28232 before paying.
RefundsAll payments to Technical Guider are final and non-refundable, except under our ₹499 delivery promise and where a refund is required by applicable law.
Our Refund & Cancellation Policy forms part of these Terms and explains how cancellations, third-party costs and billing errors are handled.
Your materials
Content, data and materials you provide remain yours. You grant us a licence to use them only to deliver the Services.
Custom deliverables
On full payment of the fees for them, all rights in the custom source code, designs and documentation we create specifically for you are assigned to you, and we hand over the source code, data and access. Until full payment, you may use the deliverables only to review and test them.
Our pre-existing materials
Tools, libraries, components, templates and know-how that we created before or independently of your engagement remain ours. Where they are included in your deliverables, you receive a perpetual, royalty-free, non-exclusive licence to use, modify and run them as part of those deliverables.
Third-party components
Third-party and open-source components are licensed under their own terms.
Products
Daily Stock, GoStock, Hisab Time, Kaam Time and our other products, including their code and design, remain our property. A subscription gives you a limited, non-exclusive, non-transferable licence to use the Product for your business during the paid term. Your business data in a Product remains yours, and we will help you take a copy of it if you leave.
Confidentiality and publicity
Each party will keep the other’s confidential information confidential and use it only for the engagement. We are happy to sign your NDA. We will not name you as a client or publish your project without your written permission.
In plain English
Once you have paid in full for the custom work, it is yours: the code, the designs and the documentation, handed over. General-purpose tools we already had stay ours, but you can use them inside your project, forever, at no extra cost.
This note explains the clauses above. The clauses are what apply.
You must not use the Website, Services or Products to: (a) break any law or regulation; (b) commit fraud or mislead consumers; (c) send spam, unsolicited bulk messages or WhatsApp messages without opt-in; (d) infringe anyone’s intellectual property or privacy; (e) introduce malware or attempt to gain unauthorised access to any system; (f) reverse engineer, copy, scrape or resell our Products without written permission; (g) impersonate any person or business; or (h) promote prohibited goods or services. We may refuse or stop work that would breach the law or a platform’s policies.
Content on the Website is general information about our Services. Our Disclaimer applies to it.
For systems we host or manage, we work to keep them available and monitored. We do not guarantee uninterrupted or error-free operation. Scheduled maintenance, security updates and failures of third-party providers (hosting, APIs, payment gateways and platforms) may affect availability.
Support after launch is provided as described in the Project Document.
We will perform the Services with reasonable skill and care. Except as expressly stated in the Agreement, the Website, Services and Products are provided “as is” and “as available”, without other warranties, express or implied, to the extent permitted by law. We do not guarantee any particular business result.
To the maximum extent permitted by law, our total liability for any claim arising out of or relating to the Agreement is limited to the fees you paid us for the specific Service giving rise to the claim in the 12 months before the claim.
We are not liable for indirect, incidental, special, consequential or punitive losses, including loss of profit, revenue, data, goodwill or business opportunity.
Nothing in these Terms limits liability that cannot be limited under applicable law.
In plain English
If something goes wrong, the most we can owe you is what you paid us for that specific service in the 12 months before the claim, except where the law says that limit can’t apply.
This note explains the clauses above. The clauses are what apply.
You will indemnify and hold harmless Technical Guider, its founder, team and contractors from claims, losses and costs (including reasonable legal fees) arising from: (a) content or data you provide; (b) claims made in your advertising, or by AI agents using information you supplied; (c) your breach of the Agreement, the law or a platform’s policies; or (d) your handling of your customers’ personal data.
Either party may end an engagement as set out in the Project Document. Ads management may be ended with 15 days’ written notice (section 6.4). Product subscriptions may be cancelled before the next renewal.
We may suspend or end Services if invoices are overdue, if you materially breach the Agreement, or if continuing would expose us or others to legal or platform risk.
On termination, you pay for work done up to the termination date, and we hand over completed deliverables that have been paid for. Amounts already paid are not refunded. Sections that by their nature should survive (including sections 9, 10, 15, 16 and 19) survive termination.
We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, epidemics, government action, power or internet outages, cyber-attacks, and failures or policy changes of third-party platforms.
These Terms are governed by the laws of India.
Before starting any formal proceedings, please contact us at hello@technicalguider.com or our Grievance Officer (section 22) so we can try to resolve the issue. If it is not resolved within 30 days, either party may refer the dispute to arbitration by a sole arbitrator appointed by mutual agreement, under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration will be New Delhi, and the proceedings will be in English.
Subject to section 19.2, the courts at New Delhi have exclusive jurisdiction.
Nothing in these Terms takes away any right you have under applicable law that cannot be excluded by contract.
- Severability: if any provision is unenforceable, the rest remains in force.
- No waiver: a failure to enforce a right is not a waiver of it.
- Assignment: you may not assign the Agreement without our written consent.
- Notices: may be given by email to the addresses each party uses for the engagement.
- Entire agreement: the Agreement is the entire agreement between us about its subject matter.
We may update these Terms from time to time. The “Last updated” date at the top shows the latest version. Changes apply to engagements and renewals after that date; ongoing engagements continue under the version in force when the Project Document was accepted, unless both parties agree otherwise.
For any concern about these Terms or our Services, write to our Grievance Officer:
Grievance Officer
IT Act, 2000 DPDP Act, 2023
Shivam Gupta
Founder, Technical Guider
New Delhi, India
- Emailhello@technicalguider.comSubject line: “Grievance”
- Phone+91 96549 28232Mon–Sat, 10 AM–7 PM IST
- Day 0You write to usBy email with the subject “Grievance”, or by phone.
- Within 24 hoursWe acknowledge itYou get a reply confirming we have received it.
- Within 15 daysWe resolve itWe tell you what we did, and why.
These timelines follow the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and sit within the limits set by the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Rules, 2025.