Technical Guider is a New Delhi-based software development, automation and performance-marketing business. It does not offer refunds: all payments to Technical Guider are final and non-refundable, except under our ₹499 delivery promise and where a refund is required by applicable law.
This policy applies to every payment made to Technical Guider for Services or Products, whether paid by bank transfer, UPI, a payment gateway (such as Razorpay) or any other method. It forms part of our Terms of Service, and the terms “Services”, “Products” and “Project Document” have the meanings given there.
The ruleAll payments to Technical Guider are final and non-refundable, except under our ₹499 delivery promise and where a refund is required by applicable law.
All fees paid to Technical Guider are final and non-refundable, including advances, deposits, milestone payments, set-up fees, retainers, management fees, subscription and licence fees, and fees for consultations.
This applies whether or not you use the deliverables, and whether an engagement is completed, paused or cancelled by you.
The only exceptions are our ₹499 delivery promise (3.5) and where a refund is required by applicable law (see section 9).
App and software development
This covers mobile apps, web apps, CRMs, dashboards, internal tools, backends and integrations. Fees are non-refundable once paid. If you cancel during a project, amounts paid are retained, work completed beyond the amount paid is payable, and we hand over the completed work that has been paid for.
WhatsApp automation, AI agents and workflow automation
As in 3.1. WhatsApp messaging charges and BSP fees are billed by Meta or the BSP and are governed by their terms.
Meta and Google Ads management
Management fees are non-refundable. You may end ads management with 15 days’ written notice; fees for the current billing period are not refunded, and no further fees are charged after the notice period. Ad spend is paid to Meta, Google or the relevant platform, and any refund or credit of ad spend is solely at that platform’s discretion under its terms.
Products (Daily Stock, GoStock and our other products)
Subscription and licence fees are billed in advance and are non-refundable. You may cancel at any time before the next renewal to stop future charges; your access continues until the end of the period already paid for, and we will help you take a copy of your data. Where a product publishes its own terms (for example, Hisab Time at hisabtime.com (opens in a new tab) or Kaam Time at kaamtime.com (opens in a new tab)), those terms also apply.
₹499 reports and audits
The Website Report, the Google Ads Audit and the Meta Ads Audit cost ₹499 each, GST included. Our delivery promise: if we cannot deliver the one you paid for, we refund the full ₹499 to your original payment method. For a Website Report, that is when the website is down or cannot be checked (if you prefer, we check another website of yours instead). For an Ads Audit, that is when the ad account has had no ad spend in the last 90 days, or access is not given within 14 days of payment. We start the refund within 2 working days; banks usually show it within 5 to 7 working days. Once a report or audit has been delivered, it is non-refundable. Free audits and introductory calls carry no fee; other paid consultations, where offered, are non-refundable once scheduled, and you may reschedule once with at least 24 hours’ notice.
The following are paid to external providers and are never refundable by Technical Guider:
These are billed at actual cost, and any refund is at the provider’s discretion under its own terms.
Before work starts
Tell us in writing. Amounts already paid are non-refundable.
During a project
Tell us in writing. We will stop work, invoice any completed work not yet paid for, and hand over the completed work that has been paid for.
Ads management
15 days’ written notice, as in 3.3.
Product subscriptions
Cancel before the next renewal, as in 3.4.
If you stop responding
If you do not respond to our messages, calls or emails for 30 consecutive days during an active project, we may close the project as delivered up to that point. Restarting it may need a revised timeline and quote.
We put it right. If a deliverable does not match what was agreed in the written scope, tell us in writing with the details, and we will correct or complete it at no extra charge. This covers work within the agreed scope; anything new is a change request, quoted separately (see section 4.3 of our Terms of Service). Support after launch is provided as set out in your Project Document.
If a payment gateway or bank charges you twice for the same invoice, or you pay more than the invoiced amount by mistake, tell us within 30 days of the payment. Once we have checked it, we will return the excess amount to the original payment method or, if you prefer, adjust it against your next invoice. Banks and payment gateways set their own timelines for the amount to reflect in your account.
Good to know
- A correction, not a refund
- Returning a duplicate or excess payment corrects a payment error. It is not a refund of fees, and it does not change the rule in section 2.
Please contact us before raising a chargeback or payment dispute; most issues are resolved quickly by talking to us. If a chargeback is raised for a service that was delivered as agreed, we may suspend the related Services, share evidence of delivery with the bank or payment gateway, and recover chargeback fees and reasonable costs.
Nothing in this policy limits any right to a refund that you have under applicable law and that cannot be excluded by contract. If such a right applies to your payment, we will honour it.
If a promotion or special offer comes with different terms, those terms will be stated in writing at the time. Otherwise, this policy applies.
Email hello@technicalguider.com with the subject “Billing: [invoice number]” and include your name, business name, invoice number, payment date, amount and a short description. We reply within 24 hours on business days. Unresolved concerns can be escalated to our Grievance Officer (section 12).
Grievance Officer
IT Act, 2000 DPDP Act, 2023
Shivam Gupta
Founder, Technical Guider
New Delhi, India
- Emailhello@technicalguider.comSubject line: “Grievance”
- Phone+91 96549 28232Mon–Sat, 10 AM–7 PM IST
- Day 0You write to usBy email with the subject “Grievance”, or by phone.
- Within 24 hoursWe acknowledge itYou get a reply confirming we have received it.
- Within 15 daysWe resolve itWe tell you what we did, and why.
These timelines follow the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and sit within the limits set by the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Rules, 2025.
We may update this policy from time to time. Changes apply to payments made after the “Last updated” date at the top. Earlier payments are governed by the version in force when they were made.